Killer Customer Service: 5 Quick Tips for Your Fitness Business

Killer Customer Service: 5 Quick Tips for Your Fitness Business

Posted by Barry Duncan on Wed, Jan 30, 2013

Upon entering a Sushi or Japanese restaurant, you may be greeted by the chefs with the expression ?irasshaimase?, which means ?Welcome, please come in?. It is one of the reasons I love going out for sushi ? and I eat a lot of it!

Whether you?re a Personal Trainer, a Fitness club operator, or a Yoga studio manager, you want to create that same special feeling when people enter your business doors, or even walk into a class that is being taught.

The policy at our Personal Training studio is very simple: every trainer greets everyone. They do not pass a client without saying hello. If the client is leaving, they say goodbye. These greetings and salutations go a long way to making our clients feel at home in our gym, which is exactly the feeling we strive for.

The easiest way to provide killer customer service in your fitness business is to do more for your members.

Here are five quick and simple ways to amp up your customer service:

1. Offer Towel Service ? Provide clients with workout towels and shower towels so they do not need to carry around a wet towel all day in their gym bag. If you do not have access to laundry services, you can brand the towels with your business logo and use the towels as promotions by giving them to new clients as a welcome gift. The towels will serve as additional advertising should your clients visit another gym.
2. Provide Online Appointment Scheduling ? Your clients deserve quick access to your schedules so they can make changes and book the sessions that they want, when they want them. The great thing with using software like myVolo is that frees up your time from answering the phone or emailing people back and forth to book appointments. Online scheduling will end appointment errors (no more double-bookings), and keep your clients happy and in charge of their scheduling!
3. Run Internal Events and Contests ? Contests and events can be easy to put together and fun for your clients and trainers. Track the number of steps and reward those that hit 10,000 steps a day, or use the elliptical and stair climbers to track against the elevation of mountains like Everest or Fuji. Internal competitions, contests, and events will keep your clients engaged and your trainers focused.
4. Host an Online Store ? This is another double-purpose service offering ? one that clients love and that you can use to generate more revenue for your fitness business. Sell your memberships, Personal Training sessions, your Fitness gear, and even your events, through an online store. myVolo software takes this a step further providing a store where you can sell your Fitness business products and services, and add your affiliate?s websites to this same store to generate even more revenue for your Fitness business.
5. Spa-Up Your Bathrooms ? Your clients are busy and need to get ready for a day of work or a night out. Provide soaps, shampoos, and accessories to transform your change room into a spa-like space. If you do this right, you can also sell these same products to your members by setting up distributor agreements with suppliers.

When you deliver superior customer service like this, you can use it as a competitive advantage to contend with other fitness gyms and studios, to justify your price points, and to promote additional revenue streams, all while making your existing clients raving fans of your fitness facility.

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Send targeted emails, surveys, newsletters, text messages, and mobile coupons to connect with existing and potential clients. myVolo also gives you an online member portal enabling clients to book, review, and pay online ? when it?s convenient for them!

Book a FREE customized demo of myVolo today to see how the software can enhance your customer service!

Source: http://www.myvolo.com/blog/bid/62599/Killer-Customer-Service-5-Quick-Tips-for-Your-Fitness-Business

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Michigan State Illinois: No. 13 Ranked Spartans Beat Fighting Illini 80-75

EAST LANSING, Mich. ? Keith Appling led a pivotal run early in the second half and finished with 24 points and seven assists to help No. 13 Michigan State beat Illinois 80-75 on Thursday night.

The Spartans (18-4, 7-2 Big Ten) scored the first 14 points of the second half to take their first lead.

The Fighting Illini (15-7, 2-6) lost for the fifth time in six games. They had a chance to be the first team with four wins over currently ranked teams.

Illinois started strong and responded to rallies with shots and stops in the first half. Michigan State played with a lot of energy in the second half. Appling alternated making shots and setting up teammates to score in helping turn a 10-point deficit into a 41-37 lead.

The Spartans started the game without senior center Derrick Nix, finished it without sophomore guard Travis Trice and played much of the second half without freshman guard Gary Harris.

Nix didn't start because coach Tom Izzo said the captain missed some academic appointments. He entered the game midway through the first half and finished with eight points. Trice, a key guard off the bench, was limited to 11 minutes in the first half because of a blow he took to the head on a shot attempt. Trice missed five games after breaking his nose and getting a concussion in the season-opening loss to Connecticut. Harris, a starter, went to the locker room midway through the second half with back spasms and returned to the bench, but not the game.

Harris had 14 points, fellow freshman Denzel Valentine also scored 14, Braden Dawson had 12 points and nine rebounds and Adreian Payne added eight points, including a dunk off an alley-oop pass with 1:45 left to put the Spartans up 72-67.

Appling's spinning, scooping layup put them ahead by six points with 45 seconds remaining to essentially seal the victory that kept Michigan State undefeated at home this season. Appling bounced back from a three-point, no-assist, five-foul performance Sunday in a five-point loss at Indiana.

Tracy Abrams scored 16 points, D.J. Richardson had 14, Brandon Paul 13 and reserve Myke Henry chipped in with 11.

The Spartans led by eight points midway through the second half, but couldn't put away a team that has been talented enough to beat some of the top teams in college basketball.

Illinois has beaten No. 7 Gonzaga by 11 points, No. 9 Butler by 17 and No. 11 Ohio State by 19 points. Since beating the Buckeyes on Jan. 5, the Illini lost lopsided games to Minnesota, Wisconsin, Northwestern and Michigan with their only win during the slump coming against 11th-place Nebraska.

Making five 3-pointers and having only one turnover helped the Illini lead 37-27 at halftime.

After struggling to keep possession of the ball early in the second half against aggressive defense, Abrams made some 3-pointers to keep Illinois within a possession of tying the game, including one with 5:39 left that made the score 63-60.

Early in the game, the Spartans looked rusty playing after a three-day break and Illinois seemed fired up to play.

Michigan State got off to an awful start with four turnovers on its first four possessions, leading to the Illini taking an 8-0 lead.

The second half was much different thanks in large part to Appling who had five points and one assist in the first half.

___

Follow Larry Lage on Twitter: http://twitter.com/larrylage

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Source: http://www.huffingtonpost.com/2013/01/31/michigan-state-illinois-n_n_2595057.html

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Dipti Divekar- Perceptions 360 | Image Consulting Business Institute

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Source: http://www.imageconsultinginstitute.com/2013/01/31/dipti-divekar-perceptions-360/

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Foodspotting CEO Alexa Andrzejewski On The $10 Million Sale To OpenTable, And The Importance Of Telling Your Startup?s Story [TCTV]

The startup world woke up to some exciting news this morning, with the $10 million cash sale of restaurant dish photo sharing and recommendation app Foodspotting to online restaurant reservation giant OpenTable. So were very pleased to have Foodspotting co-founder and CEO Alexa Andrzejewski stop by TechCrunch TV this afternoon (after what was certainly a very long day) to give us the scoop on the deal and what's next for Foodspotting now that it's part of a larger company.

Source: http://feedproxy.google.com/~r/Techcrunch/~3/fdHAcWDPKt0/

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Hagel tells Congress he's ready to act on Iran, if needed

WASHINGTON (Reuters) - Chuck Hagel has told Congress that if confirmed as the next defense secretary he would ensure America's military is prepared to strike Iran if necessary but stressed the need to be "cautious and certain" when contemplating the use of force.

Hagel's views were detailed in 112 pages of written responses to wide-ranging questions by lawmakers submitted ahead of his confirmation hearing on Thursday. In them, he also voiced support for a steady U.S. drawdown in Afghanistan.

It was unclear whether his comments would help blunt what is expected to be harsh questioning by mostly Republican lawmakers following a public campaign against his nomination by critics seeking to portray him as soft on Iran and anti-Israel.

Hagel, himself a former Republican senator from Nebraska, assured the committee that the United States would maintain an "unshakeable" commitment to Israel's security and voiced support for President Barack Obama's position that no options should be taken off the table to prevent Iran from acquiring a nuclear weapon. That language is generally used to suggest the possibility of a military strike.

"If confirmed, I will focus intently on ensuring that (the) U.S. military is in fact prepared for any contingency," Hagel wrote, according to a copy of the questions and answers obtained by Reuters.

"While there is time and space for diplomacy, backed by pressure, the window is closing. Iran needs to demonstrate it is prepared to negotiate seriously."

Like other defense chief nominees before him, Hagel noted that he would use caution before committing troops to war. But he said his experience as an infantryman in Vietnam would inform his role as defense secretary, where he would be entrusted with winding down the conflict in Afghanistan.

The decorated Vietnam veteran, who fought alongside his younger brother, Tom, for 10 months that included the bloody Tet Offensive, told Congress: "I understand what it is like to be a soldier in war."

"I also understand what happens when there is poor morale and discipline among the troops and a lack of clear objectives, intelligence, and command and control from Washington," he wrote.

He said he would draw on that experience to "ensure that we are cautious and certain when contemplating the use of force."

As for Afghanistan, Hagel said he agreed with Obama's plans for a steady drawdown ahead of the end-of-2014 deadline for NATO to formally end the war, leaving behind a small contingent of foreign forces.

"At this time, I do not foresee any realistic conditions that would preclude this transition from being completed responsibly by the end of 2014," Hagel wrote.

TOUGH ROOM

Hagel is expected to have a tougher time with the Armed Services Committee, where he will testify on Thursday and which must clear his nomination, than in the full 100-member Senate, where Republicans hold 45 seats.

There are 12 Republicans on the 26-member panel, but many are among the Senate's most conservative members. At least three, including the panel's top Republican, James Inhofe of Oklahoma, said they would oppose Hagel even before hearing his testimony.

Some Republicans view Hagel as a traitor for questioning the Bush administration's handling of the Iraq War, which he initially supported. Asked about "lessons learned in Iraq," Hagel noted the need for proper planning for post-combat situations, something even war supporters acknowledge was lacking.

"I believe we must think very carefully before we commit our Armed Forces to battlefields abroad," he said. "Our forces deserve policies and planning worthy of the sacrifices they make in combat."

Some Democrats and moderate Republicans, meanwhile, question Hagel's social conservatism, saying it raises concerns about how strongly he would support equal rights for women or homosexuals in the military.

In his written responses, Hagel said he fully supported gays and lesbians serving openly and outgoing Defense Secretary Leon Panetta's move to end the ban on women in front-line combat positions.

He also echoed Pentagon opposition to automatic spending cuts due to kick in on March 1 that he said would be "devastating" to the Pentagon and harm military readiness.

(Editing by Warren Strobel and Philip Barbara)

Source: http://news.yahoo.com/hagel-tells-congress-hes-ready-act-iran-needed-203311538.html

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Acase Unveils the Weave Leather Sleeve for iPhone 5

January 30, 2013 at 12:27 pm

This is kind of cool, it?s a leather case or actually a sleeve and it has a strap that you pull to make your iPhone 5 come out of the sleeve easier.? I?ve always found sleeve type cases to be protective but you?ve got to kind of turn it upside down and shake it to get your phone out which can be annoying and not exactly safe. Acase came up with a solution, just pull the tab and the phone just slides right out of the case.

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Acase, designer and manufacturer of accessories for mobile devices, announces the availability of Weave, a stylish genuine leather sleeve with easy pull-out system for iPhone 5.
The Acase Weave is iPhone 5?s elegant leather glove, safeguarding it from scratches, dirt and bumps.?? Ultra slim and highly protective, the Weave possesses a soft inner lining that cradles the iPhone 5 and an elastic strap system that propels the smartphone with a simple pull.
?The iPhone 5 has transformed into a fashion statement, but few cases reflect its elegance and subtle aesthetics,? said Tom Hsieh, sales and marketing manager of Acase.? ?The Weave embraces the unequivocal feel of genuine leather, allowing users showcase the iPhone 5 while shielding it from everyday dangers.?
Manufactured using premium leather and hand-stitched to ensure ultimate sophistication, the Weave is now available in black, brown and dark brown for $24.95at Amazon.com and at www.apluscase.com.tw/.

Source: http://feedproxy.google.com/~r/MobilityDigest/~3/VQKq9JG_8QU/

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Retailers may add surcharge in credit card transactions

(Reuters) - Retailers in 40 U.S. states can now charge up to 4 percent extra when consumers pay for goods and services with a credit card.

These so-called "checkout fees" went into effect January 27, and do not apply to debit card payments. The fees are illegal in California, New York, Texas and seven other states.

It is up to individual businesses to decide whether or not to add the fee. They also need to disclose it to consumers.

The surcharge is the result of the biggest anti-trust settlement in U.S. history. In 2005, a group of merchants claimed that MasterCard, Visa, and nine other companies including JP Morgan Chase & Co conspired to fix the fees that stores pay to accept credit card purchases.

After years of negotiations the case, which was in the U.S. District Court for the Eastern District of New York, settled. The credit card companies and banks agreed to pay $6 billion to the merchants who sued.

As part of the settlement, the merchants are allowed to charge customers a fee equal to the cost of accepting cards, typically 1.5 percent to 3 percent of the purchase price.

"While it is legal to charge extra, there are still limitations," said Kathy Li, the San Francisco director of Consumer Action, a consumer advocacy agency. "For example, what kind of cards can be charged? What cards can't be charged?"

To avoid the surcharge, consumers can pay with cash or debit cards. And when shopping online, "there's always PayPal or other electronic payment options that can't charge extra," said Li.

(Reporting By Atossa Araxia Abrahamian; Editing by Jilian Mincer, Bernard Orr)

Source: http://news.yahoo.com/retailers-may-add-surcharge-credit-card-transactions-223139316--sector.html

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